Ease of Use and Member Communication – Discover Why This Association is Raving About MemberZone
The Automotive Service Association - Arizona (ASAAZ) was facing a change. Tasked with assuming member billing responsibilities from their national office, they were searching for a solution that allowed for efficient accounting. They also wanted to be able to reach out and increase interaction with local members and maintain a functional database, while decreasing their workload.
With one person running a 200 member association, it was key to find a member management software solution that was easy to learn. The Association Board wanted to ensure that the solution was REALLY going to help improve efficiency, offer more features than their current system, and not require an additional staff member to run it.
Luz Rubio, Executive Director of ASAAZ, said they had been using MS Access but it wasn’t meeting their needs. She found it cumbersome to set up a billing system in the program. Quickbooks was recommended but it wasn’t going to give them tools they needed to communicate with their members. The association considered 2-3 other vendors, went through a couple of demos, and compared pricing and features. Rubio visited with some other regional directors around the country facing similar problems to find out what they were considering.
Quite simply, after implementing MemberZone, the association staff is accomplishing more in less time. They like the ease and lay out of the MemberZone platform, particularly being able to quickly find information. The transition process was smooth. Working with the onboarding specialists was a positive experience–especially when they were explaining what to expect when performing certain functions. ASAAZ pointed out how patient and helpful MemberZone was when answering their questions.
Rubio shared this about the Association’s experience:
“It’s easier than I thought it was going to be, after a year, things are still going well. As I continue to use MemberZone, I keep learning new and different ways to accomplish tasks.”
Considering a member management system? Be sure to find the best solution for your Association’s needs. It’s important to know the right questions to ask and to make sure you’re comparing ‘apples-with-apples.’ This article in National Chamber Review Find out How To Choose The Right Member Management System For Your Needs is a great starting point to start your search for a solution.